Reputation Management

You can’t totally control online reviews, but you can manage them. That’s where we come in!

You have more control over online reviews than you may realize.

There are quite a few misconceptions about online reputation management. Many people think it’s just social media monitoring, while others believe it has something to do with public relations, and a growing percentage are not sure how it can impact business and sales.

No matter the size of your business or industry, your customers and prospects are talking about you online. They are tweeting about your latest product, leaving a comment on your blog, posting a Facebook update about their customer experience, and letting the Google My Business community know their thoughts!

Upright will work closely with you to manage your online reputation and encourage happy customers to let the online community know what a great job your company does.

Why Online Reviews Matter

According to a report by PowerReviews, 82% of shoppers specifically seek out negative reviews.
One study published on Harvard Business Review found that for every one-star increase a brand gets on Yelp, that business sees a 5-9% increase in revenue.
93% of consumers say online reviews have an impact on their purchase decisions according to Podium.

Does Your Online Reputation Need A Boost?

Maybe that’s why you’re here. If you have any of the challenges outlined below, we can help:

Is your business getting a lot of negative reviews, hurting your perceived reputation?
Do you have a low customer retention rate and want to know why?
People are talking about you, but you just can’t seem to get a handle on it. You’re too busy!

Nobody is talking about you online and you need more business.
You’re getting a lot of good reviews but want more sales-generating feedback. Keep ‘em coming.

Upright Can Help

Upright knows you’re busy. And beyond that, we know that you’re a concerned and forward thinking business owner who wants to succeed online. If you read the list above and resonated with at least one reason why you could use help, then it’s time to get started.

You’re the expert in your industry. Let us be the experts for you, in ours.